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Authorized Economic Operator Programs

In the Islamic Countries:

Enhancing Customs-Traders Partnership

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Training and sensitization of stakeholders and Customs officers with the current

changes in the Customs areas, industry and business as general

The scanner and nonintrusive systems (e.g. X-ray machines on the border, scanning of

number plates of vehicles)

Client Relationship Management

Figure 4.10. Monitoring and Evaluation Blocks

Source: Uganda Revenue Authority

4.3.4.1. Audit of AEOs

One of the mechanisms through which the URA audits authorized economic operators is its

novel CRM system. Within the framework of the CRM, an officer is designated to be the AEO’s

contact person within Customs. Managing the affairs of an AEO includes collecting data on AEO

operations, ensuring that the AEO receives authorized benefits, identifying new relevant risks

and benefits, preparing reports on the AEO operations and updating the AEO records in the

database (Figure 4.11).

1. Integrity of the

AEO

Data Base

2. Effective Risk

Management

3. Supporting

Voluntary

Compliance

4. Timely Filing of

Declarations

5. Timely Payment

of

Taxes

6. Accurate

Reporting in

Declarations

7. Effective Tax

Dispute

Resolution

8. Efficient Benefits

Management

9. Accountability and

Transparency