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Table 4.6. Challenges of the AEO Program Addressed by Uganda Customs
Challenge Solutions
Limited manpower/skill set Hiring new staff to support the AEO team
(AEO coordinators and validation team)
and providing necessary training to update
skills
Limited resources Support from trade partners
Slow rate of buy in by Customs
officers
– Continuous change management drive
– Sensitizations & trainings
– Plan to incorporate AEO aspects in the HR
curriculum.
Limited trust in the value of the
program
– Continuous change management drive
– Sensitizations & trainings
New Customs initiatives render some
benefits absolute.
Continuous research on new benefits
Failure to automate authorization
process
Investing in automation
Source: Uganda Revenue Authority