Facilitating Trade:
Improving Customs Risk Management Systems
In the OIC Member States
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and that it reflects the latest relevant risk indicators. Continuous updating of risk profiles and
risk profiling methods is also vital for the correct functioning of the system in this context,
especially when new national legislation is developed, or new trade activities or trade policies
are introduced.
Policy Option 4: Continuous monitoring and assessment ; to ensure efficiency of the CRM, all
the stages of the process shall be subject to constant monitoring and assessment. Themonitoring
and evaluation shall enable the development of a flexible risk management system taking into
account the changes occurring with certain risks, i.e., the decreasing, increasing or disappearing
the risks that had been previously identified, as well as the occurrence of new risks.
6.2.4 Monitor and Review
Policy Option 1: Monitoring and Review Tools ; It is important for CAs to have identified clear
indicators that will be analyzed and evaluated on a regular basis. As a first step, Key Performance
Areas (KPA) should be identified, i.e., the key goals of the CRMand Intelligence. Next, KPIs should
be defined per value type for each KPA. Finally, every KPI can be measured (on a quantitative
basis) or assessed (on a qualitative basis) by one or more concrete Performance Indicators (PIs).
This three level analysis can be represented as a pyramid; the KPA is resting at the top. Each
level is elaborated further in ANNE
6.2.5 Enhanced Use of Technology
Policy Option 1: Infrastructure for examination of the goods/means of transport and use
of Non-Intrusive Inspection Equipment; The CRM Strategy should incorporate a section on
the requirements and use of non-intrusive Inspection equipment in the context of security. In
particular, the CRM should establish whether the customs officers have the necessary training,
equipment, and technology to detect such controlled goods as nuclear materials, chemical
and/or biological materials.
CAs should maintain statistical reports that contain performance measures including, but not
limited to;
 Examinations of high-risk shipments by non-Intrusive Inspection technology
 Examinations of high-risk shipments by Non-Intrusive Inspection equipment and
physical means;
 Examinations of high-risk shipments by physical means only, customs clearance times
and positive and negative results.
 Usage of non-Intrusive Inspection equipment (particularly at import) is not fully
integrated with CRM – “orange channel”).
CAs should build an infrastructure that will allow examination of the goods/means of transport.
The BCPs and customs offices, as part of the examination infrastructure, should be equipped
with tools and equipment for examination like vehicle lifts, forklifts, portal monitor, radiation
pagers, viscosity meters, fiberscope cameras, laser distance meters and other tools. CAs should
use non-intrusive inspection equipment based on modern technologies at border crossings,
cargo terminals, seaports, and airports (e.g., x-ray or gamma rays scanners).
In many of the OIC MS, there are no formal agreements with other border agencies and
neighboring customs administrations regarding the coordination and use of non-intrusive
Inspection equipment. The CAs must agree on joint strategies with other border
agencies/customs administrations regarding the use and coordination of Non-Intrusive