Facilitating Trade:
Improving Customs Risk Management Systems
In the OIC Member States
146
Monitor and Review  Monitoring and Review Tools
Technology
 Infrastructure for examination of the goods/means of
transport and use of Non-Intrusive Inspection Equipment
 IT support for the electronic submission of pre-arrival/pre-
departure information for risk assessment.
 Customs Law Enforcement IT System;
 Integrated Customs Risk Management System;
 Data integration for effective CRM;
 Data Integration;
 Data Warehouse;
 Business intelligence;
 Data mining.
Source: Author’s compilation
6.2.1 Legal, strategic and other mechanism supporting CRM system
The OIC MS CAs must review the current legislation to ensure they have sufficient authority to
operate and implement CRM practices, and to undertake inspection functions and exercise their
requisite powers in terms questioning, examination, detention, arrest, search, and seizure in
respect of persons, goods, and means of transport, documents and commercial records. They
need to establish CRM plans with selectivity criteria to target suspect goods, persons, and means
of transport, minimizing the incidence of physical examination.
Policy Option 1: Align Legislation with International Conventions, Standards, and
Recommendations; the legal environment must provide the CA and its field officers with clear
authority to make risk-based decisions, along with flexibility for middle (tactical level)
management to optimize operations. There are several important things about the legal system
that should be reviewed:
 Ensure that legal framework for efficient CRM including selective verification of cargo
and passengers based on risk management principles, post-clearance inspection, pre-
arrival and pre-departure data is in place;
 Exchange of information and intelligence based CRM approach;
 International conventions, standards, and recommendations;
 Consider changes to national legislation to allow the use of informants;
 Development of SOP, change strategy and action plan.
A strategic approach to required reforms that involve the development and implementation of
an effective CRM systemwill ensure high-level commitment for the introduction of all necessary
changes.
Policy Option 2: Continuous improvement of Customs-to-Business Cooperation to
facilitate legal trade; CAs will need to work closely with the traders and provide them with an
opportunity to work in partnership with the Customs to reduce risk levels. This will need to
ensure that the CAs can: