Facilitating Trade:
Improving Customs Risk Management Systems
In the OIC Member States
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 Overcome possible barriers to International Cooperation /
Exchange of information;
 Establishment of legal basis for exchange of security-
related information on high-risk consignments
 Legal basis for customs and trade partnership programmes
for Authorized Economic Operators
 Develop/update Customs Business Strategy to focus on
foreseeable issues;
 Develop a comprehensive CRM strategy that supports the
Intelligence and risk assessment approach;
 Develop appropriate KPIs that are linked to the CA vision,
goals, objectives and KPAs;
Organization and Management
 Repositioning the CRM higher in the CA’s organizational
structure
 Establish a Risk Management Committee
 Integration of Intelligence into the CRM system
 Develop sound change management strategy to underpin
reform and CRM improvement and modernization efforts;
 Definition of responsibility for monitoring process to the
entire CRM implementation and improvement process;
 Integration from partial to full coverage of the CRM cycle
using business process re-engineering;
 Integrate strong CA HRM Strategic Planning Process
 Ensure continuous HR development and career
advancement
 Development and implementation of training programme
for customs staff (e.g., risk management counter-terrorism
issues, use of non-intrusive inspection equipment, radiation
detection) should be developed and implemented
 Develop and review CRM processes and integrate them into
the other CA processes
Risk Management Cycle
 Clear definition and procedures for the concept of
measurement, object of measurement and methods of
measurement of risk and the possible consequences of high
level of uncertainty;
 Use of advanced risk assessment techniques and tools
(identification, analysis and evaluation and prioritization);
 Regular and ad-hoc review and updating of the risk
profiles/indicators;
 Continuous monitoring and assessment