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Facilitating Trade:

Improving Customs Risk Management Systems

In the OIC Member States

144

Inconsistent „fact“ base for decisions create multiple versions of the truth.

The following concepts are IT supportive elements that will enhance the CRM performances and

the overall customs operations:

Data Layers Integration; Customs ICT systems are built on heterogeneous, distributed data

architecture. CRM must manage the data from multiple sources that is impossible without

proper data layers integration;

Data Warehouse

should support the systematic process of data integration from multiple

sources. Without DWH, the CRM and the other LE Units/Departments will not have access to the

analysis, and there would be no timely dissemination of information that describes trends,

problems, patterns, and potential risks;

Business intelligence;

many factors influence the performance of the CRM and the CA in

general. The decisions that the CA management makes every day throughout the organization

from the strategic, tactical and operational level are a critical factor. The decision should be

based on the accurate and timely information.

Data mining

: The above mentioned various data sources allow the CRM to be effective and

declarations to be channeled to different customs control. Unfortunately, the CRM exploits only

a small part of the information available. Data mining is the proper tool that will provide the

CRM with advanced analytical capabilities.

6.2

OIC MS CRM Policy Options

This chapter provides a summary of the findings from the cross-country assessment showing

the different level of implementation of CRM in OIC Member Countries. The comparative

analysis of the findings from the OIC Survey combined with OIC and non-OIC cases, global trends

and best practices serve as a base for recommendations, including those for technical

cooperation and peer learning. The recommendations focus on the introduction of new tools

and IT systems

Integrated Risk Management, Data Warehouse, Business Intelligence and data

mining that can assist in advanced CRM. It furthermore looks into challenges faced by the CRM

to ensure implementation progress, sustainability and a significant and continued trade

facilitation impact, and presents CRM policy options for overcoming these challenges.

Implementation of CRM requires a long-term commitment from customs administrations and

continuous cooperation between other national and international agencies and organizations.

This process should not be understood as a project that will be implemented and finished. It

requires continuous improvement and alignment with many law enforcement challenges on the

one hand, and with TF on the other. The Policy Options laid ahead of OIC Member States are

shown i

n Table 39.

Table 39: OIC Member States’ CRM Policy Options

Dimension

Policy Options

Legal, strategic and other

mechanism supporting CRM

system

Align

Legislation

with

International

Conventions,

Standards, and Recommendations;

Continuous

improvement

of

Customs-to-Business

Cooperation to facilitate legal trade;

Relationship between Customs and other Border

Management Agencies;