136 / 178
131
The results presented in
Figure 39suggest that 100% of the respondents in Saudi Arabia, over
90% in Malaysia and over 80% in Turkey agreed that high level of customer satisfaction and
well-developed distribution networks such as dealers and agents are good measures of the
strengths of
Takaful
and
Re-Takaful
companies.
100% of the respondents in Saudi Arabia, over 95% in Malaysia and over 75% in Turkey agreed
that strong free cash flow for further expansion of projects represent the strengths of
Takaful
and
Re-Takaful
companies. Similarly, 100% of the respondents in Saudi Arabia and over 75% in
both Malaysia and Turkey agreed that a steady high rate of return on
Shari'ah
-compliant
investments represents the strengths of both companies.
100% of the respondents in Malaysia and Saudi Arabia and over 75% in Turkey agreed that
having a highly skilled workforce contributes to the strengths of
Takaful
and
Re-Takaful
companies. Meanwhile, almost 40% of the respondents in Saudi Arabia disagreed that
diversification across countries contributes to the strengths of
Takaful
and
Re-Takaful
companies. In contrast, over 60% in Malaysia and almost 80% in Turkey agreed that
diversification across countries contributes to the strengths of both companies.
F
IGURE
39: S
TRENGTHS
(SWOT S
URVEY
R
ESULTS
)
(A) Use of Technology to Sustain the Quality of
Services
(B) Successful Product Development and
Innovation
(C) High Level of Customer Satisfaction
(D) Well-developed Distribution Networks
0%
20%
40%
60%
80%
100%
MY
SA
TR
UK
SD D U A SA
0%
20%
40%
60%
80%
100%
MY
SA
TR
UK
SD D U A SA
0%
20%
40%
60%
80%
100%
MY
SA
TR
UK
SD D U A SA
0%
20%
40%
60%
80%
100%
MY
SA
TR
UK
SD D U A SA