96
NIBSS which
offers credit and
debit transfers
Retail
Payment
System
Cash.
Cheques
Credit transfers
Payment cards
Direct debits
Drafts.
Giros.
Cross-border
Mobile money
Cash
Credit transfers
Direct debits
Payment cards
Cheques and
bilyet giros
Postal
instruments
Electronic
money
Cross border
Mobile money
Cash
Cheques
Credit transfers
Payments cards
ATM Transaction
Mobile
Banking/Payments
Bills of exchange
Promissory notes
Cash
Cheques
Credit transfers
Debit transfers
Payments cards
Mobile money
Cash
Cheques
Credit transfers
Debit transfers
Payment cards
Mobile payment
Internet payment
Cash
Cheques
Payment cards
Mobile money
Cash
Credit transfers
Direct debits
Cheques
Payment cards
Promissory note
Postal instruments
Cash
Cheques
Credit transfers
Direct debits
Payment cards
Electronic money
Drafts
Giros
Cross-border
General
outlook
Slower growth,
but not negative
Increasing
competition
among the
leading players
Lack of
infrastructure
make
smartphones and
tablet PCs
increasingly
become popular
The rising
ownership of
smartphones and
tablet PCs
Debit cards
dominated the
payment
circulation
Payment cards
remains
prevalent
The role of e-
money is
increasing
MNOs are
increasing their
stake in
providing e-
money
Banking and
financial services
are mainly
focused in the
more developed
cities and urban
markets
Huge gaps in
terms of access
to various
services and
technologies
Payment cards
are also used as
a status symbol
Cash remains the
popular means of
transaction
Mobile payment is a
quite recent but fast-
growing phenomenon
Mobile payment
systems have a great
potential in contributing
towards financial
inclusion
Cash payments
still dominate,
and electronic
payments have
also seen
increase usage
Most Moroccan
consumers
remain cautious
when making
purchases via
the internet
The competitive
environment did
not change
significantly in
2013
Banks also
became more
active in terms
of offering
mobile banking
solutions
Small businesses
are still reluctant
to embrace
credit card
acceptance
Cash dominated
the transactions
CBN encourage
the elimination of
the amount of
cash and coins
Risk and security
management are
the major
challenges
A series of
initiatives had
been implemented
to improve their
positioning in the
global community
Cash-dominant,
sometimes even for
large business
transactions.
Shops and
restaurants rarely
accept cards, or
charge a premium of
2.5%.
There are no 3rd
party wallets,
localised PayPal, nor
3rd party payment
service providers.
Payment cards
demonstrated volume
and current value
growth
Pre-paid cards
demonstrated the
highest growth in
terms of cards in
numbers and value
Regulation limit the
performance of
personal credit cards
Private banks led
financial cards in value
terms
Banks worked
together to raise
awareness of the
safety of using cards
at POS rather than
solely for ATM
withdrawal
A huge influx of
expatriates had a
profound positive
effect on payment
cards, with more
people using public
transport and roads
Rising number of
consumers opting to
shop online and
through their mobile
phones
Premiumisation
consumers are on the
rise
Source: Compiled from official statistics, trade associations, trade press, company research, trade interviews, trade sources, and Euromonitor International