Single Window Systems
In the OIC Member States
55
Technical and Technology regroups aspects regarding the IT
Architecture and infrastructure, Data and Business Harmonisation, and
electronic signature.
Source: Authors’ own construction
3.2.2 Information Collection
Country level information was collected using three different methods: survey method, desk
research and in-country assessment.
A survey questionnaire was designed and circulated to official contact points in OIC Member
States. The survey was sent out to all known Single Window operators and in the OIC Member
States with no Single Window, to relevant contact points in the Government, such as trade
facilitation committee coordinator, or the WCO coordinator for list of contact points. 2049
replies were received and one OIC Member country was covered through an interview.
Desk research complemented the survey information to fill gaps where no reply was received,
and to double check information. Desk research covered previous studies, presentations made
by Single Window operators or government officials, and content published on the Internet.
More than 400 documents and power point were consulted.
Desk research and personal interviews were used to collect information for the six case
studies. Two missions were undertaken to the Kyrgyz Republic and to Morocco where
interviews with representative from the Moroccan, Ghana and Cameroon SW were conducted.
Personal interviews were furthermore conducted with representatives from the Indonesian
Single Window and the CrimsonLogic in Singapore.
3.3 Comparative Findings
The 57 OIC Member States covered by this study are from three different regional groupings,
the African Group, the Asian Group, and the Arab Group, and are at different stages of
economic development from high income to low-income countries. This diversity is also
reflected in the diversity of the Single Window efforts.
3.3.1 Status of Implementation
Within the OIC, the level of Single Window implementation is 40%. shows that 23
Member countries have an operational Single Window and 34 Member countries do not have a
Single Window. Table 11 shows the implementation status per OIC Member country.
49 One survey had to be disregarded as it reported on the SW for Business registration