Single Window Systems
In the OIC Member States
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 The Ghana Single Window team developed the system by looking at other existing
experiences, and practices from the international community.
 Detailed preparatory work was conducted. The project team developed a blue print of
the GCNeT system, put in place a roadmap and implementing strategy as a guidance
document before taking stocks of all business requirements, system design, system
development and implementation and an overarching committee to oversee the
project development.
 Close collaboration and involvement of all stakeholders at all levels: overall project
level; in each government agency; technical working group and committee level.
 Identification of a champion or resource persons in each stakeholder, who knows the
system well and understands how to make the changes.
Czech Republic Best Practices
The CZSW is a specific Single Window development that fully integrates into a regional Single
Window initiative from a technical and regulatory perspective. Responsibilities and functions
are shared and transferred to the EU level, and information exchanged automatically between
all Member States. This makes the CZSW a unique experience. Nevertheless the CZSW shares
some new practices with the Singaporean Single Window that should be highlighted as models
for future developments.
 The CZSW and the Singaporean SW both apply the single submission approach which
eliminates burdensome formalities on the traders side.
 The CZSW and the Singaporean SW both do not provide front services but allowed
multiple private companies to deliver this service. The advantage of this approach is
that the SW operator does not invest into development and maintenance of front
services, that there is competition of service providers that leads to improvement of
quality of services.
 The CZSW and the Singaporean SW both integrate automated decision-making based
on integrated risk management, authorizations and registration, and other rules. This
speeds up dramatically decision-making times: two seconds in the EU SW, and 1 min in
Singapore Single Window.