Single Window Systems
In the OIC Member States
90
The legal framework for electronic signature is in place. The law70 is allowing for the electronic
exchange of legal information and the usage of digital signature.
4.4 Case Study Findings
All three OIC Member States have an operational Single Window for Trade, but each has Single
Window has different characteristics and challenges.
4.4.1 Characteristics of the Single Windows
All three national Single Windows are web-based platforms that connect traders and
intermediaries, such as shipping agents and transport companies, with government authorities
and service providers for the accomplishment of import/export and transport related
formalities.
The electronic Single Windows became operational at different times: in Cameroon in 2007, in
Morocco in 2011; and in the Kyrgyz Republic 2014. The development period was seven years
in Cameroon, three years in Morocco and five years in the Kyrgyz Republic.
Since their operational launch the Cameroon and Morocco Single Window have scaled their
services and users. In 2011, PortNet was rolled out to all nine ports in Morocco and additional
business processes were integrated, such as the import license procedure. e-GUCE also added
new services such as e-payment and increased the number of agencies and procedures that are
integrated in the Single Window.
All three countries launched a complete re-design of their Single Window IT and business
architecture in the past two years and the second generation Single Windows should become
operational in 2017.
In terms of procedures and agencies that are integrated in the Single Windows, each Single
Window has a different focus. The Single Window in the Kyrgyz Republic focuses on import
and export licenses, authorities and certificates. Traders and their representatives can apply
for these documents and submit documents through the Single Window. The Cameroon Single
Window has a similar focus on goods import and export documents but was initially limited to
the importation of cars before being extended to all products. The Moroccan Single Window
started off with shipping documents and port procedures before being extended to import and
export licenses, customs documentation.
All Single Windows aim to go paperless but have not reached this objective yet. Morocco
gradually extends the paperless processing to all procedures. There is a de facto duplication of
paper and electronic procedures in the two other Member States.
70 Law No. 53-05 from 30th of November 2007.