Improving the Role of Eximbanks/ECAs in the OIC Member States
81
MEXIM’s vision is to be the ‘leading financial institution for Malaysia’s cross-border ventures’
while its mission focuses on serving the country’s export oriented businesses, particularly those
in non-traditional sectors, in their expansion to new regional and global markets. The bank is not
designed to compete with commercial banks but rather to focus on supporting the export sector
by creating niche products and services, which are otherwise unavailable in Malaysia’s financial
market. These include over 40 products in conventional and Islamic banking as well as credit
insurance and takaful provided to all types of clients such as large corporations, SMEs, foreign
government and foreign companies working in all sectors including manufacturing,
infrastructure and trade.
The bank has attained financial success despite challenging domestic and global financial
conditions. By end of 2013, MEXIM’s exposure covered 106 countries in Asia, Europe, Middle
East, Oceania, Africa and American ranging from 75% of total exposure in Asia to 1% in America.
Its total assets remained healthy at RM 8.1 billion (USD 2.6 billion), and its Islamic banking
assets increased by 189% reaching RM 1.5 billion (USD 476 million) while net profit increased
by almost 17% amounting to RM 144.7 million (USD 45.9 million).
MEXIM has been lauded for its successful business practices, strong corporate governance and
its impact in the country’s business sector – both exporters and offshore businesses and projects.
The bank invests in the skills development of its own staff to ensure it stays abreast of
innovations in the financing and insurance spheres. It also continues to improve its credibility
globally as evident in the oversubscription to its newest Shariah-compliant USD Sukuk issued in
February 2014.
MEXIM has enshrined a client-focus in its business practices via its ‘client charter,’ which has
improved the quality of its products and services. The charter highlights the institution’s
commitment to timely responses to client queries, to abide by publicly disclosed processing of
applications for products and services, and to protecting clients’ accounts and information. The
Bank also undertakes targeted marketing activities in order to support existing and well-
performing clients in launching or expanding their cross-border ventures.
MEXIM provides information on eligibility criteria for financing/coverage and details on the
tenors and fees associated with facilities on its website. This enables prospective clients to make
informed choices and to be aware of their rights and privileges when obtaining products and
services from MEXIM.
MEXIM has established partnerships with various entities in order to expand its sector reach. By
partnering with Construction Industry Development Board and Multimedia Development
Corporation, it aims to support businesses in construction and information and communication
technology (ICT) sectors to expand their exports by providing financing and advisory services.
This is in line with the entity’s mandate to promote local businesses’ access to global markets
across all sectors.
MEXIM has also successfully diversified its clientele by forming partnerships with entities such
as the Malaysian Franchise Association. Through this partnership, MEXIM reaches out to SMEs
franchise players who wish to launch operations abroad and design appropriate products and
services to support their expansion into new markets. The bank has also developed innovative
products tailored to its SME target group through its vendor development programs.
MEXIM continues to improve the quality and variety of its product and service offerings.
Through its partnership with ICIEC, MEXIM has reinsured its business, thereby protecting its