Risk & Crisis Management in Tourism Sector:

Recovery from Crisis

in the OIC Member Countries

All these sub-sectors are sensitive to crises and the interests of each need to be protected through

coordinated and collaborative destination strategies and actions. As Laws and Prideaux (2005, p.1)

pointed out, “crises can occur at any level of operation including an individual restaurant or a local

coach company, a destination, a region, nation or the global tourism industry”.

The topic of risk and crisis management has been examined and strategies and action programmes

developed by numerous international agencies, regional groupings of countries, individual nations

and areas within countries, as well as by the private sector, both collectively (either within an area

or as a trade grouping) and individually. This study incorporates many of the guidelines and

approaches produced by these organisations as well as relevant academic literature. The key

documents covering regional groupings of countries, or providing guidelines applicable to risk and

crisis management internationally, are:



UNWTO (2011) Toolbox for Crisis Communications



PATA (2011) Bounce Back – Tourism Risk, Crisis and Recovery Management Guide



UNEP in collaboration with CAST - Caribbean Alliance for Sustainable Tourism – (2008)

Disaster Risk Management for Coastal Tourism Destinations Responding to Climate

Change



ASEAN (2015) Tourism Crisis Communications Manual



UNEP (2008) Climate Change Adaptation and Mitigation in the Tourism Sector:

Frameworks, Tools and Practices



UN (2015) Tourism and Disaster Risk. UN contribution to the consultation leading to the

Third UN World Conference on Disaster Risk Reduction



UNEP APELL (2015) Awareness and Preparedness for Emergencies at Local Level



UNEP APELL (2007) Disaster Risk Reduction in Tourism Destinations



OAS in collaboration with CDERA - Caribbean Disaster Emergency Response Agency –

(2009) Multi-Hazard Contingency Planning Manual for the Caribbean Tourism Sector



CRSTDP - Caribbean Regional Sustainable Tourism Development Programme –

Caribbean Tourism Organization (2008) Good Practices: Natural Hazard Risk

Management in the Caribbean Tourism Sector