Risk & Crisis Management in Tourism Sector:
Recovery from Crisis
in the OIC Member Countries
165
Shaw, G., Saayman, M. and Saayman, A. (2012) Identifying risks facing the South African tourism
industry. South African Journal of Economic and Management Sciences, 15(2)
South African Tourism (2014) Strategic Plan 2015-20. Johannesburg: South African Tourism
TBCSA (Tourism Business Council of South Africa (n/d) Tourism Safety Initiative – About us
UNWTO (United Nations World Tourism Organisation) (various) Tourism Highlights. Madrid:
UNWTO
World Economic Forum (2017) The Travel and Tourism Competitiveness Report 2017. Geneva:
WEF
World Travel & Tourism Council (2017) Travel & Tourism Economic Impact 2017, South Africa.
London: WTTC
Interviewees (Johannesburg)
Ms Aneme Malan, Deputy Director General of Tourism, Department of Tourism, 9 May 2017
Mr Kingsley Makhubela, CEO of Brand South Africa, 10 May
Ms Judi Nwokedi, CEO of Tourvest and Board member, South African Tourism, 10 May
Ms Gillian Saunders, Global Lead, Travel, Tourism & Leisure, Grant Thornton, 11 May
Ms Mmatsatsi Ramawela, CEO of Tourism Business Council of South Africa, 11 May
Ms Margie Whitehouse, Marketing Director of South African Tourism, Thurs 11 May
UK Case Study References
Baxter, E. and Bowen, D. (2004) Anatomy of Tourism Crisis: exploring the effects on tourism of
the UK Foot and Mouth Disease epidemics of 1967-68 and 2001 with special reference to media
portrayal. International Journal of Tourism Research 6, pp 263-273
Blake, A., Sinclair, M.T. and Sugiyarto, G. (2003) Quantifying the effect of foot and mouth disease
on tourism and the UK economy, Tourism Economics 9(4), pp. 449-465
Briedenhann, J. (2008) The Role of the Public Sector in Rural Tourism: Respondents' Views.
Current Issues in Tourism 10(6), pp.584-607
CMSC (2001) Tourism – the Hidden Giant – and Foot and Mouth. Culture, Media and Sport
Committee, Fourth Report, Vol. 1. London: The Stationery Office
CMSC (2008) Tourism, Eighth report of Session 2007-08, London: The Stationery Office
CMSC (2015) Tourism, Sixth report of Session 2014-15, Culture, Media and Sport Committee.
London: The Stationery Office