Single Window Systems
In the OIC Member States
53
3.2.2. Information Collection
Country level information was collected using three different methods: survey method, desk
research and in-country assessment.
A survey questionnaire was designed and circulated to official contact points in OIC Member
Countries. The survey was sent out to all known Single Window operators, and in the countries
where no Single Window was known to exist, it was sent to relevant contact points in the
Government, such as trade facilitation committee coordinator, or the WCO coordinator-see
Annex III for list of contact points. 1951 replies were received and one country was covered
through an interview.
Desk research complemented the survey information to fill gaps where no reply was received,
and to double check information. Desk research covered previous studies, presentations made
by Single Window operators or government officials, and content published on the Internet.
More than 400 documents and power point were consulted.
Desk research and personal interviews were used to collect information for the six case studies.
Two missions were undertaken to the Kyrgyz Republic and to Morocco where interviews with
representative from the Moroccan, Ghana and Cameroon SW were conducted. Personal
interviews were furthermore conducted with representatives from the Indonesian Single
Window and the CrimsonLogic in Singapore.
3.3. Comparative Findings
The 57 OIC Member States covered by this study are from three different regional groupings,
the African Group, the Asian Group, and the Arab Group, and are at different stages of economic
development from high income to low-income countries. This diversity is also reflected in the
diversity of the Single Window efforts.
3.3.1. Status of Implementation
Within the OIC, the level of Single Window implementation is 39%. shows that 22
Member States have an operational Single Window and 35 Member States do not have a Single
Window. Moreover, Table 11 shows the implementation status per country.
51 One survey had to be disregarded as it reported on the SW for Business registration