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 In case of holding regional AEO status, trade facilitation is valid in all member
countries.
Long Term Benefits
 Reduction in cost of doing business
 Increased business turnover
 Enhanced reputation and image
 Improved internal control systems
 Mutual Recognition Agreements (MRAs)
4.3.2.3. Benefits Management
Uganda Revenue Authority undertakes a benefits management program under the
responsibility of the Client Relationship Management (CRM). Their tasks are as follows:
 National coordinators and CRMs fast track and ensure that AEOs receive all approved
benefits
 Feedback engagements & courtesy visits are held with AEOs and respective Customs
teams
 Continuous sensitization and trainings of field teams and Cross-Border Regulatory
Agencies (CBRAs) such as the Bureau of Standards, the Ministry of Agriculture, the
Drug Authority, Immigrations, etc.
 Change Management initiatives to increase visibility
 National Working Groups engagements (8 in a financial year): Customs, CBRAs and
Private Sector
4.3.3. Implementation
The Customs Audit Division of Uganda Revenue Authority is responsible for program
management and oversight of the national AEO program. Regional Customs which have a
central unit for AEO operations take part in the implementation of the program.
The AEO program is promoted through the brokerage houses to their clients and involvement
of the URA staff.
The operators of AEO program in Uganda involve importers, exporters, Customs brokers and
bonded warehouse operators.
The eligibility requirements to apply for the AEO certification are given in Figure 4.8.