Facilitating Trade:
Improving Customs Risk Management Systems
In the OIC Member States
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 Integration of reporting and analysis services - Data Warehouse (DW), Business
Intelligence (BI) and Data mining that will support and Integrated CRM System.
3.1.1 Cross-Border Management of Customs Risk
Customs is a rapidly evolving environment that is gradually shifting from manual/mixed
processes and independent tasks to the integrated CRM solutions. Following the business needs,
the CDPS and the CRM should no longer offer standalone concept restricted to requirements;
quite the contrary, the CRM needs to be modernized and be open to future extensions according
to the current short and long-term risk trends.
3.1.1.1 Change in border management approach
Border management has seen a major evolution in the past years by taking account a cross-
border and regional dimension. The focus of control of imports, exports, transit and people at
physical border post has shifted on two dimension; internal cooperation and re-location of
controls away from the physical border; and cross-border collaboration.
To avoid current practices – physical borders and increase the border security andmanagement,
three key objectives should be pursued to achieve effective border security and management:
(1) Development of national strategies of “virtual” border management to outline the long-term
cooperation, arrangements, and inter-institutional coordination; (2) Open but controlled and
secure borders, in accordance with WCO SAFE Framework of Standards initiatives; and (3)
Appropriate mechanisms for regular exchange and joint assessment of information at bilateral,
regional and global levels.
Different concepts and terms are used to describe this evolution from cross-border
management, integrated border management and “border virtualization,” which is a term
increasingly used in the EU external border context22.
3.1.1.1.1 Applying the Concept
The objectives of these changes in the management approach are trade facilitation and security.
Beyond other aspects, these approaches include mechanisms for regular exchange and joint
assessment of information and therefore impact CRM. The other aspect is the cross-government
integration at policy and operational level.
To achieve the cross-border co-operation between border agencies on risk assessment and
controls CAs will need to develop:
 Agreements and mechanisms for intra-organizational risk assessment, intelligence
sharing, conduct of coordinated and cross-border joint control and operations;
 Risk assessment instruments (joint collection, development, and management of risk
indicators; storage and analysis of data; analysis of threats, etc.);
 Share the infrastructure – facilities, tools, and equipment for the inspection and
examination of goods;
 Mechanisms and procedures for the exchange of information (strategic/tactical
intelligence, operational information, inter-service communications, liaison officers);
 Joint operating procedures (legal framework; common training; procedures, military-
to-civilian reporting procedures).
As presented in Chapter CRM depends on information and the analysis thereof. CAs
increasingly integrates and consult information made available by other CAs. One can observe
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