Single Window Systems
In the OIC Member States
63
 Two Single Windows, Togo and the United Arab Emirates, do not cover government
licenses and approvals, but cover the submission of the Customs documents in addition
to transport, i.e. port related activities.
Table 15: Example of SW Business Processes in OIC Member States
Azerbaijan
License Permits Authorizations , Submission, processing and Customs
Clearance, Logistics and transport related procedures, Other non-
mandatory procedures
Kyrgyz Republic License Permits Authorizations
Tunisia
License Permits Authorizations, Submission, processing and Customs
Clearance, Control of Transit movement, Logistics and transport related
procedures, Other non-mandatory procedures
Source: Authors’ own compilation
These different functionalities’ portfolios reflect different strategic choices that underpin the
Single Window efforts. But they also point to a challenge that all Single Windows face. The
challenge to encompass a broad array of trade related activities.
3.4.4. IT Architecture
Only six of the OIC Member States’ Single Windows have been able to remove all paper in its
processing—Jordan, Malaysia, Morocco, Mozambique, Saudi Arabia, Senegal—whilst the others
are either still operating in an entirely paper environment or duplicate paper and electronic
documents.
The OIC Member States Single Windows also differ on the level of IT architecture. Out of 19 OIC
Member States Single Window eight have a centralized, nine a distributed and two a mixed IT
architecture.
Only 10 OIC Member States have operational data fault tolerant system and off-site Single
Window IT system and data protection. Five of them have hot/warm back up site58 , and five
have an online backup site that provides high availability and business continuity of the Single
Window system.
58 In case of incident, the hot site needs few hours to become operational