Proceedings of the 13th Meeting of
The COMCEC Trade Working Group
14
the first four Article of the Agreement related to the issue of enhancing public availability of
Customs information.
He pointed out that mostly all of the provisions of WTO TFA have been implemented in
Indonesia. In the case of advance ruling which is Indonesia still in category B, but in fact,
almost all of the provisions of the Article are already in place on the national regulation, except
for the origin of goods that is still in the process of preparation.
In addition, he gave an overview of the implementation of tariff classification and valuation
ruling by comparing with Singapore indicated as a benchmark country in the research report.
Concerning the efforts to reduce trade costs, there is no charges in the Indonesian Customs for
the services provided during the last decade.
Mr. Mayawijaya continued the presentation by explaining the ways used in Indonesia to
disseminate the customs information. There are several means, such as: Indonesian Customs
Official Website; holding seminars, workshops, dialogue sessions with the stakeholders, Trade
Portal, Mass Media Communication through National Television, Radio, Newspaper and
Magazine; and National Contact Center called BRAVO Bea Cukai.
Furthermore, he stated that in each Customs House Office, Regional Office and Headquarters,
Indonesian Customs also provide information desk which provides all information related to
customs procedures.
There are also several ways of communication to reach the Indonesian Customs, which are
mainly, Official email, telephone, live chat, and also using social media such as twitter,
Facebook, Instagram and Youtube.
In cooperation with other ministries and agencies, Indonesia has also a National Single
Window (INSW) which can support their stakeholders to search all information related to
import-export procedures and regulation, prohibitions and restrictions, licensing, HS Code
information, exchange rates, rules of origin and trade simulation. Moreover, INSW has moved
forward to integrate with ASEAN Single Window.
In the last part of his presentation, Mr. Mayawijaya explained the system and procedure of
review and appeal as mandated by Article 4 of WTO TFA. It enables the stakeholders to object
to Customs assessments and appeal on their decision to an independent body within a certain
timeframe.