Facilitating Trade:
Improving Customs Risk Management Systems
In the OIC Member States
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5.1.5 Key Performance Indicators
One of the most important KPI that RA department uses is the efficiency of risk profiles related
to hits and noncompliance discovered after the inspection. The RA department conducts an
assessment of the risk profiles at every six months.
5.1.6 Human resource management
In June 2017, 15.640 personnel work in the TCA, 2.312 in TCA HQ, 11.103 in local customs
administrations, 1.655 in local, national trade administrations, 566 in revolving fund units, and
4 in overseas operations. Approximately 74 % of the personnel graduated from a university, 30
% of personnel are younger than 30 years of age.
5.1.7 Intelligence
Intelligence cycle is deeply integrated into the work of TCA in targeting high-risk vehicles and
passengers. A Command Control Centre operates within the DG of Customs Enforcement, and
follows in real time, using a GPS system, different vehicles moving across the country, and
performs inspection with non-intrusive equipment. The center observes on the screen airplanes
coming into Turkey that have already been subjected to risk assessments based on pre-arrival
information received for passengers in the specific airplane.
Figure 40: Inland Border Gates Program
Source: Turkey Customs Administration
When it comes to the land border crossing points, a face recognition system is operational, and
it is used to check some databases for risks related to specific passengers. One of the most
important systems is the Land Border Gates Program that includes the TIR/Transit Tracking
Program, No.1 Vehicle Tracking Program (personal cars) and No.2 Vehicle Tracking Program for
busses .
The Intelligence department uses local intelligence officers that prepare intelligence reports
used by the RA department to create different risk profiles. They collect information about the
seizures and enter them into the WCO’s nCEN system to send required data into the CEN
according to RILO ECE thresholds. Their Analysis Department uses these databases to analyze
trends and create intelligence reports that are disseminated to other departments and DG in the
TCA.