Single Window Systems

In the OIC Member States



Scaling the number of users: training and registering users from major companies and

Small and Medium Enterprises (SME) and users in different locations;



Scaling the number of government agencies: applying existing services and business

process to more government agencies. This can be a new procedure/document or an

additional version of an existing procedure.

2. Developing New Functionalities/Services

The objective is to develop additional services and business processes to deliver additional value

to the users, notable seamless processing across functional and organisational boundaries. It

consists of



Adding services to a business process: developing services that complete existing

processes such as adding notification services or amendment of documents to the

government application business process;



Adding new business processes/documents: developing new functionalities/services in

relation to new process/documents, i.e. payment service, or port release and exit

service.

3. IT infrastructure Scaling

The objective is to improve the performance of the IT system. It consists of



Adding hardware with more processing power;



Using maximum hardware processing power by implementing system virtualization

technology

;



Data centralisation – moving towards private cloud (enable volumes of data to reside on

single repository – i.e. government private cloud.



Scaling is often possible within the existing Single Window architecture. In some

instances however it is necessary to fundamentally change the architecture and or

infrastructure. This leads to a re-design of the SW often referred to as second or third

generation or second and third phase.



A gradual implementation offers many advantages, namely overcoming resistance from

stakeholders. The project starts with stakeholders that are mobilised and adhere to the

project and extend others later – see

Box 3

for the example of the Indonesian Single

Window.

Box 3: Gradual Deployment of the Indonesian Single Window

The Indonesia National SW (INSW) has followed a gradual development process. The first trial end 2007, was

limited to three Government Agencies in the port of Tanjung Priok; The second stage in July 2008 covered five

sea ports; the third stage expanded the INSW to all import procedures in the ports; the fourth stage in July 2009

covered import procedures for Government Agencies (GA) in seaport, airport and dry-port; in January 2010; the

fifth stage made the use of the INSWmandatory of all import procedures in five ports; and in the final phase the

INSW was extended to 21 ports and all import-Export procedures.

System virtualization technology will provide abstraction layer between the physical hardware and the operating system,

maximizing the use of the processing power