Single Window Systems
In the OIC Member States
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integrated into an electronic process in the Single Window. The range of services Single
Windows offer vary significantly and can include the following:
 The filing and lodging of documents and data
 Processing of applications / decision making
 Coordination of joint controls
 Reporting and Analysis
 Business intelligence
 Risk management / selectivity
 Data validation, authentication and authorisation
 Real time tracking of cargo
 E-payment
Figure 3: Single Window Processes and Supporting Services
Source: Authors’ own construction
1.2.2. Governance and Management
In some countries Customs Services take the lead role in developing a Single Window. In others
it is the Ministry of Trade or Economy, or the Chamber of Commerce or the Port Authority.
Independent of who launches and drives the initiative, Single Windows are whole-of-
government efforts and require cross-organisational collaboration. Governments choose
different governance and management models for the Single Windows to deliver the
organisational collaboration.
One approach is to entrust the development and management of the Single Window to a
government department, commonly the Customs Services. This approach is attractive because